Refund Policy
Effective Date: 26 December 2025
Refund Summary (Quick Overview)
Orders placed on ProxyUmrah.com can be canceled and refunded only before the service is performed. Our services are usually completed within 2–3 business days. Once the service has started or been completed, refunds are not available.
1. Introduction
At ProxyUmrah.com, we are committed to transparency, trust, and customer satisfaction. This Refund Policy explains the terms and conditions under which cancellations and refunds may be requested for services purchased through our website.
This policy applies to all services offered on ProxyUmrah.com, including but not limited to Proxy Umrah, Badal Umrah, and other related religious services.
2. Order Cancellation & Refund Eligibility
Customers may request to cancel an order and receive a refund only if the service has NOT yet been performed.
Once the service has been initiated or completed, the order becomes non-refundable.
Refund eligibility is determined solely by the service performance status.
3. Service Performance Timeline
Services are usually performed within 2–3 business days (maximum) after order confirmation.
Customers wishing to cancel their order must contact us as early as possible, before the service begins.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
The service has already been performed or initiated
Incorrect, incomplete, or false information was provided by the customer
Change of mind after service completion
Delays or issues caused by force majeure events, including natural disasters, government regulations, or unforeseen circumstances beyond our control
5. How to Request a Refund
To request a cancellation or refund, customers must contact us with their Order ID using one of the methods below:
Email :info@proxyumrah.com
Phone / WhatsApp Support:
+8801819999899 (Bangla / Urdu / Hindi)
+447491342515 (English)
+966530863127 (Arabic)
+8801733106836 (Bangla / Urdu / Hindi)
Office Address:
65 Rogers Road, Dagenham, London RM10 8JX, England, UK
Our support team will review the request and respond within 24–48 hours.
6. Refund Processing Time
Approved refunds will be issued to the original payment method used during checkout.
Refund processing typically takes 5–10 business days, depending on the payment gateway, bank, or financial institution.
7. Policy Updates & Changes
ProxyUmrah.com reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will become effective immediately upon being published on this page.
8. Contact Information
For any questions regarding this Refund Policy, please contact:
ProxyUmrah.com
Website: https://proxyumrah.com
Email: info@proxyumrah.com
Phone / WhatsApp: +8801819999899